FERON products are available through our network of authorised retailers and distributors across Australia. To find your nearest, visit Find a Stockist. Please note that FERON does not sell directly to the public.
Products
Are FERON products compliant with Australian standards?
FERON products are designed to comply with applicable Australian standards and certification requirements where relevant. Please refer to the individual product page for specific certification information.
Are replacement parts available?
Yes. Replacement parts are available for many FERON products. Please contact the retailer or distributor where you purchased your product in the first instance. If further assistance is required, our customer support team will be happy to help.
How can I identify my product?
Most FERON products include a product code on the packaging or product label. If you're unsure which model you have, please contact the retailer where you purchased the product, or our customer support team, for assistance.
Installation & care
Should FERON products be installed by a licensed plumber?
Yes. We recommend that all plumbing products are installed by a licensed plumber in accordance with local plumbing regulations. Improper installation may affect product performance and may affect warranty coverage.
Are installation instructions included?
Yes. Installation instructions are supplied with applicable products, and may also be available on the relevant product page. See Installation Guides.
How should I clean my FERON products?
Clean your product regularly using warm water, a soft cloth and a mild pH-neutral detergent. Avoid abrasive cleaners, steel wool and harsh chemicals, as these may damage the finish. For more information, see Product Care.
Why has the water flow from my tap or shower decreased?
Mineral deposits may build up over time and reduce water flow. Cleaning the aerator or shower nozzles regularly will usually restore normal performance. See Product Care for maintenance recommendations.
Warranty & support
How do I make a warranty claim?
Please contact the retailer or distributor where you purchased your FERON product in the first instance. They will assist with assessing your claim and guide you through the process. If additional support is required, our customer support team will be happy to assist. See Warranty Information.
My product has an issue. Who should I contact?
If you experience an issue with your FERON product, please contact the retailer or distributor where it was purchased. For additional technical support or product enquiries, you are welcome to contact the FERON customer support team.
Still need help? Our team is happy to assist with product information, technical enquiries and warranty support.
