FERON
Australian bathroom & kitchen

Warranty Information

Cover on every FERON product, by category, and how to make a claim through your stockist.

This manufacturer's warranty applies to products purchased on or after 1 July 2026, to the original purchaser only. It sets out the cover for FERON products by category, alongside your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty periods

ProductCover
Mixers
  • 20 years on ceramic disc cartridges (parts only)
  • 5 years on products or parts
  • 1 year on pull-down / pull-out hoses and spray heads
  • 1 year labour warranty
Tapware
  • 7 years on products or parts
  • 1 year on jumper valves and ceramic disc spindles
  • 1 year labour warranty (excluding jumper valves)
Outlets
  • 7 years on products or parts only
Showers (on rail)
  • 7 years on products or parts only
  • 1 year on sliders and metal flexible hoses
Showers (arms & heads)
  • 7 years on products or parts only
Showers (combo sets)
  • 7 years on products or parts only
  • 1 year on sliders and metal flexible hoses
  • 1 year labour warranty (excluding flexible hoses and shower heads)
Accessories
  • 7 years on products or parts only
Wastes & traps
  • 5 years on products or parts only
Spare parts
  • 1 year on products or parts only
Finishes
  • 5 years on mixers, tapware, spouts and accessories
  • 3 years on showers and coloured sinks
  • 1 year on wastes and traps

Labour costs are not included unless otherwise specified. The warranty period commences on the earlier of the original date of purchase or the date of handover for a new construction.

What's not covered

Ceramic disc cartridges

Damage caused by foreign matter entering through the water supply, including copper particles, plastic fragments, sand, dirt, thread tape or other debris, is not covered. Failure to flush the water supply before installation is not covered.

Cosmetic & surface

Scratches, minor cosmetic imperfections and normal wear and tear are not considered defects, and are excluded from cover.

Tea staining on stainless steel

Tea staining that may occur on certain stainless steel surfaces is not considered a product defect, and is excluded from cover.

Warranty conditions

  • Applies to products purchased on or after 1 July 2026.
  • Applies to the original purchaser only, and is non-transferable.
  • For special-order, customised or discontinued items, a reasonable alternative component or product may be provided as a replacement.
  • Any repair or replacement under this warranty does not extend or reset the warranty period.
  • Where a fault is found not to be a manufacturing defect (for example, faulty installation or misuse), a reasonable service-agent fee may apply.
  • Adequate access to products, fittings and fixtures is required to undertake repairs.
  • Proof of purchase must be provided when making a claim.

Consequential loss

To the extent permitted by law, FERON is not liable for loss or damage to furniture, floor coverings, walls, fixtures, or any consequential loss caused by a defect in the product or its components. Subject to the Australian Consumer Law, FERON's obligations under this warranty are limited to the repair or replacement of defective products, at FERON's option. FERON reserves the right to amend this warranty from time to time, subject to the Australian Consumer Law.

How to make a claim

Step one
Contact your stockist

Go back to the retailer or distributor you purchased from, in the first instance.

Step two
Provide proof of purchase

Proof of purchase must be provided when making a claim.

Step three
Assessment

Your stockist assesses and guides the claim; FERON's support team assists if further help is needed.

Contact support →